Privacy Policy

1. Introduction

Welcome to Storerolo.

At Storerolo, we respect your privacy and are committed to handling personal information responsibly.

This Privacy Policy explains how Storerolo, operated by Boli Technology (Shenzhen) Co., Ltd., collects, uses, processes, discloses, and protects personal information when you visit our website, purchase products, contact customer support, or otherwise interact with our online store.

Storerolo specializes in home décor and household accessories, including Decorative Bowls, Bowls, and Canisters.

We recognize the importance of transparency in online shopping and aim to provide clear information about how personal data is handled.

This Privacy Policy applies to our website at https://storerolo.com and related customer interactions.

By using our website, you acknowledge that you have been provided with this Privacy Policy. Where required by applicable law, we will request consent for specific personal information processing activities.

2. Company Information

Storerolo is operated by the following company:

Brand Name: Storerolo

Company Name: Boli Technology (Shenzhen) Co., Ltd.

Registered Business Address:

Room 101, Building A, No. 10 Tengchang 2nd Road, Silian Community, Henggang Subdistrict, Longgang District, Shenzhen, Guangdong Province, China

Customer Support Email: [email protected]

Website: https://storerolo.com

For privacy-related questions or requests, please contact:

[email protected]

For personal information processed for our own business activities, Storerolo generally determines the purposes and means of processing, subject to applicable law and the independent responsibilities of relevant service providers.

3. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected when you:

  • Visit or browse our website.

  • View product collections.

  • Purchase Decorative Bowls, Bowls, or Canisters.

  • Add products to your shopping cart.

  • Complete the checkout process.

  • Create or access a customer account, where available.

  • Contact our customer support team.

  • Request shipping information.

  • Submit a return or refund inquiry.

  • Subscribe to promotional communications.

  • Interact with our advertising campaigns.

  • Use other features provided through our online store.

Independent third-party websites and services may maintain their own privacy practices.

4. Personal Information We Collect

Depending on how you interact with Storerolo, we may collect the following categories of information.

4.1 Personal Identification and Contact Information

When you place an order or contact us, we may collect:

  • Full name

  • Email address

  • Telephone number, where provided

  • Billing address

  • Shipping address

  • Country or region

  • City and postal code

  • Customer account details

  • Information voluntarily submitted through forms

We use this information to manage customer accounts, fulfill orders, communicate with customers, and provide support.

4.2 Order and Purchase Information

When you purchase products from Storerolo, we may collect:

  • Order number

  • Products purchased

  • Product quantities

  • Selected colors or variations

  • Order date

  • Transaction amount

  • Payment status

  • Shipping method

  • Delivery status

  • Tracking information

  • Return and refund history

  • Related customer service records

This information helps us process transactions, arrange delivery, and respond to order-related inquiries.

4.3 Payment Information

Payments may be processed through Shopify or independent payment service providers.

Depending on the payment method, these providers may process:

  • Billing information

  • Payment method details

  • Transaction identifiers

  • Payment authorization data

  • Transaction amounts

  • Fraud-prevention information

Storerolo does not ordinarily need to receive or store complete payment card numbers to process orders.

Independent payment providers handle payment-related information according to their own applicable privacy and security practices.

4.4 Device and Technical Information

When you access our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Browser version

  • Device type

  • Operating system

  • Language settings

  • Approximate location derived from technical information

  • Referring website

  • Pages viewed

  • Time and date of access

  • Website interaction information

  • Session identifiers

  • Cookie identifiers

  • Technical performance information

We may use this information to operate our website, improve functionality, monitor performance, and maintain security.

4.5 Customer Support Information

When you contact our customer support team, we may collect:

  • Your name

  • Contact information

  • Order number

  • Product details

  • Inquiry content

  • Communication records

  • Relevant photographs

  • Information necessary to resolve the issue

For example, customers may submit photographs of a damaged decorative bowl, broken canister, or incorrect item.

We use this information to investigate concerns and provide appropriate assistance.

Please avoid submitting unnecessary sensitive personal or financial information.

5. How We Collect Information

We may obtain personal information through several methods.

Information You Provide Directly

We collect information when you voluntarily:

  • Place an order.

  • Register an account.

  • Complete a contact form.

  • Subscribe to promotional communications.

  • Request customer service.

  • Submit a return or refund request.

  • Provide feedback.

Information Collected Automatically

Certain technical information may be collected through cookies, pixels, tags, and similar technologies when you interact with our website.

Information From Service Providers

We may receive information from providers involved in payment processing, shipping, fulfillment, website operation, and customer support.

Information From Advertising and Analytics Services

Where implemented and permitted by law, advertising and analytics services may provide information about website activity, campaign performance, and customer interactions.

6. How We Use Personal Information

We may process personal information for the following purposes.

6.1 Order Processing

We use customer information to:

  • Confirm purchases.

  • Process payments.

  • Prepare orders.

  • Arrange product packaging.

  • Coordinate shipment.

  • Provide order confirmations.

  • Send delivery updates.

  • Manage returns and refunds.

  • Resolve order-related concerns.

6.2 Customer Support

We use relevant information to respond to inquiries about:

  • Product specifications

  • Materials and dimensions

  • Decorative product suitability

  • Canister storage features

  • Product availability

  • Order status

  • Shipping

  • Returns

  • Damaged or missing items

6.3 Website Operation

We may use technical information to:

  • Maintain website functionality.

  • Support shopping cart features.

  • Improve website navigation.

  • Identify technical problems.

  • Analyze general website performance.

  • Maintain transaction security.

  • Improve product presentation.

6.4 Marketing Communications

Where permitted by applicable law, we may use customer information to communicate about:

  • New product collections

  • Decorative Bowls

  • Household Bowls

  • Canisters

  • Promotional offers

  • Store updates

  • Product announcements

Where consent is legally required, we will obtain it before sending promotional communications.

You may unsubscribe from marketing emails using the unsubscribe link provided in those messages.

6.5 Security and Fraud Prevention

We may process relevant information to:

  • Protect customer accounts.

  • Detect suspicious transactions.

  • Prevent unauthorized access.

  • Investigate fraudulent activity.

  • Maintain website security.

  • Protect our business and customers.

6.6 Legal Compliance

We may process and retain certain information to:

  • Meet accounting and tax obligations.

  • Maintain necessary transaction records.

  • Respond to lawful requests.

  • Resolve legal disputes.

  • Comply with consumer protection requirements.

  • Establish or defend legal claims.

7. Legal Bases for Processing

Where the European Union General Data Protection Regulation (GDPR), United Kingdom GDPR, or similar laws apply, we rely on appropriate legal grounds for processing personal information.

These may include:

Performance of a Contract

Processing necessary to complete purchases, deliver orders, and provide agreed services.

Legal Obligations

Processing necessary to meet applicable legal, tax, accounting, or regulatory requirements.

Legitimate Interests

Processing necessary for appropriate business operations, fraud prevention, security, and customer service, where those interests are not overridden by individual rights.

Consent

Processing for certain marketing communications, non-essential cookies, and targeted advertising where consent is required.

The applicable legal basis depends on the specific processing activity.

Where consent is used, individuals may withdraw it in accordance with applicable law.

8. Cookies and Similar Technologies

Storerolo may use cookies, tracking pixels, tags, and similar technologies to support website operations and understand customer interactions.

Cookies are small files stored on or accessed through a browser or device.

8.1 Essential Cookies

Essential cookies may support:

  • Shopping cart functionality

  • Checkout operations

  • Account authentication

  • Website security

  • Session management

  • Necessary preferences

These cookies may be required for the website to operate properly.

8.2 Analytics Cookies

Where implemented, analytics cookies may help us understand:

  • Website traffic

  • Page views

  • Product browsing activity

  • Website performance

  • General customer interaction patterns

  • Shopping trends

8.3 Advertising Cookies

Where enabled, advertising cookies and similar technologies may help:

  • Measure campaign effectiveness.

  • Understand interactions with advertisements.

  • Attribute purchases to marketing campaigns.

  • Support relevant advertising.

  • Improve advertising performance.

Where legally required, non-essential analytics and advertising technologies will be subject to appropriate consent requirements.

Customers may be able to manage cookie preferences through browser settings or privacy controls made available on our website.

Disabling certain cookies may affect website functionality.

9. AppLovin Advertising and Data Disclosure

Storerolo may use advertising and measurement services to promote products and understand marketing performance.

One advertising technology provider that may be used is AppLovin.

If AppLovin advertising, tracking, or measurement technology is implemented, certain information may be processed depending on the integration and applicable settings.

This may include:

  • IP addresses

  • Device information

  • Browser information

  • Cookie identifiers

  • Advertising identifiers

  • Pages viewed

  • Website interaction events

  • Referral information

  • Campaign identifiers

  • Conversion events

  • Purchase-related event information

  • Transaction values, where configured

Such processing may support:

  • Advertising attribution

  • Campaign measurement

  • Conversion tracking

  • Advertising optimization

  • Fraud prevention

  • Relevant advertising, where permitted

The exact information processed depends on the tools and configuration actually used.

Where applicable law requires consent before advertising technologies are activated, we will apply the necessary consent controls.

For additional information about AppLovin's privacy practices, please visit:

https://www.applovin.com/privacy/

This section describes potential processing associated with AppLovin services. It does not mean that all listed technologies or activities are necessarily enabled on the Storerolo website.

10. Shopify and E-Commerce Services

Storerolo may use Shopify to operate and support our online store.

Depending on the services enabled, Shopify and related providers may process personal information for:

  • Website hosting

  • Checkout operations

  • Order management

  • Customer account functionality

  • Payment processing

  • Fraud prevention

  • Store analytics

  • Security

  • Technical support

Shopify may process information in different legal capacities depending on the service.

For more information about Shopify's privacy practices, please visit:

https://www.shopify.com/legal/privacy

Independent payment providers and other service providers may also maintain their own privacy policies.

11. Sharing Personal Information

We may disclose personal information to selected third parties when reasonably necessary to operate our business.

These parties may include:

Payment Service Providers

To authorize payments, process transactions, and manage refunds.

Shipping and Fulfillment Partners

To prepare packages, arrange transportation, and deliver products.

Website and Hosting Providers

To operate and maintain our online store.

Customer Support Providers

To respond to customer inquiries and provide relevant support services.

Advertising and Analytics Partners

To support permitted marketing, measurement, and website analytics activities.

Professional Advisers

To obtain accounting, legal, compliance, or other professional assistance.

Government and Regulatory Authorities

Where disclosure is required or otherwise permitted by applicable law.

We aim to limit information sharing to what is reasonably necessary for the relevant purpose.

12. Sale and Sharing of Personal Information

Storerolo does not offer customer contact lists for direct purchase as a standalone commercial product.

However, certain privacy laws define the terms "sale" and "sharing" broadly.

Some advertising-related disclosures involving cookies, pixels, or third-party tracking technologies may qualify as a sale, sharing, or processing for targeted advertising under applicable laws, even if no direct monetary payment is involved.

Where those laws apply, eligible customers may have rights to opt out.

To submit an applicable privacy request, contact:

[email protected]

Where our website offers privacy preference controls, customers may also use those controls.

We will review and respond to eligible requests in accordance with applicable law.

13. International Data Transfers

Storerolo is operated by a company registered in China and may work with service providers operating in different countries or regions.

Consequently, personal information may be transferred to, stored in, or processed outside the country where a customer resides.

Data protection laws differ across jurisdictions.

Where applicable law requires safeguards for international transfers, we aim to use appropriate measures.

These may include:

  • Contractual data protection arrangements

  • Recognized international transfer mechanisms

  • Reasonable security controls

  • Additional protections required by applicable law

Customers may contact us for information about international data processing relevant to their rights.

14. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless longer retention is required or permitted by law.

Relevant considerations may include:

  • Order processing

  • Delivery and fulfillment

  • Customer support

  • Returns and refunds

  • Tax and accounting obligations

  • Fraud prevention

  • Security investigations

  • Dispute resolution

  • Regulatory compliance

When information is no longer required, we take appropriate steps to delete, anonymize, or securely dispose of it, subject to applicable legal obligations and technical limitations.

15. Data Security

We recognize the importance of protecting personal information against unauthorized access, alteration, disclosure, or loss.

We aim to implement reasonable technical, administrative, and organizational safeguards appropriate to the nature of the information and associated risks.

These may include:

  • Access controls

  • Account security measures

  • Appropriate payment processing arrangements

  • Service provider security requirements

  • Security monitoring

  • Reasonable internal data-handling practices

However, no method of online transmission or electronic storage is guaranteed to be completely secure.

Customers should use appropriate precautions when creating accounts or sharing information online.

If you believe your information has been compromised in connection with our services, please contact us.

16. Your Privacy Rights

Depending on where you reside and which laws apply, you may have rights concerning your personal information.

These may include:

Right to Access

Request information about personal data we process.

Right to Correction

Request correction of inaccurate or incomplete personal information.

Right to Deletion

Request deletion of eligible personal information, subject to applicable exceptions.

Right to Restrict Processing

Request restrictions on certain uses of personal information.

Right to Object

Object to certain processing activities, including direct marketing.

Right to Data Portability

Request certain personal information in a portable format where legally required.

Right to Withdraw Consent

Withdraw consent for processing activities that rely on consent.

Right to Opt Out

Opt out of certain targeted advertising, sale, or sharing activities where legally applicable.

Right to Appeal

Appeal certain privacy request decisions where an applicable law provides that right.

To submit a request, contact:

[email protected]

We may request information reasonably necessary to verify your identity before completing certain requests.

17. Privacy Rights for EU and UK Residents

Where the GDPR or UK GDPR applies, individuals may have rights including:

  • Access to personal data

  • Correction of inaccurate data

  • Deletion of eligible information

  • Restriction of processing

  • Objection to certain processing activities

  • Data portability

  • Withdrawal of consent

  • Information about international transfers

  • The right to complain to a competent data protection supervisory authority

Requests will be handled within applicable legal timeframes.

To exercise your rights, please contact:

[email protected]

18. Privacy Rights for United States Residents

Residents of certain U.S. states may have rights under applicable consumer privacy laws.

Depending on the jurisdiction, these may include:

  • The right to know what personal information is collected

  • The right to access personal information

  • The right to request corrections

  • The right to request deletion

  • The right to obtain information about certain disclosures

  • The right to opt out of qualifying sales or sharing

  • The right to opt out of targeted advertising

  • The right to limit certain uses of sensitive personal information, where applicable

  • Protection against unlawful discrimination for exercising privacy rights

Eligible requests may be submitted to:

[email protected]

Authorized agents may submit requests where permitted by applicable law, subject to appropriate verification.

19. Children's Privacy

Storerolo is a general home accessories shopping website and is not directed toward children under 13.

We do not knowingly collect personal information directly from children under 13 in circumstances that violate applicable law.

If we become aware that personal information has been collected from a child without legally required authorization, we will take appropriate action.

Parents or legal guardians may contact:

[email protected]

Additional protections may apply to minors in certain jurisdictions.

20. Marketing Communications

If you subscribe to our newsletter or promotional communications, we may use your email address to provide updates about Storerolo.

Communications may include:

  • New decorative bowl collections

  • Household bowl selections

  • Canister products

  • Home décor inspiration

  • Product announcements

  • Promotional offers

  • Store news

Where required by law, we will obtain consent before sending promotional messages.

You can unsubscribe using the instructions included in the email or by contacting us.

Unsubscribing from marketing communications does not necessarily stop transactional messages related to orders, delivery, or customer support.

21. Third-Party Links and Websites

Our website may contain links to independent third-party websites.

These may include:

  • Payment service providers

  • Shipping carriers

  • Advertising services

  • External resources

  • Other technology providers

Third-party websites may collect information according to their own privacy policies.

Storerolo does not control the privacy practices of independently operated websites.

We encourage customers to review the relevant privacy notices before providing personal information.

22. Automated Processing and Advertising Measurement

Certain services used for online transactions, website analytics, fraud prevention, or advertising measurement may involve automated data processing.

These services may support:

  • Transaction verification

  • Fraud detection

  • Website performance analysis

  • Marketing attribution

  • Conversion measurement

  • Advertising optimization

The specific processing depends on the systems actually implemented.

Where applicable law provides rights concerning automated decisions that produce legal or similarly significant effects, we will respect those rights.

This policy does not imply that Storerolo necessarily uses every type of automated processing described above.

23. Global Privacy Control and Cookie Preferences

Some browsers and devices provide privacy preference signals, including Global Privacy Control or Do Not Track settings.

Our treatment of these signals depends on applicable laws and the technologies implemented on our website.

Where legally required, we will recognize applicable opt-out preference signals.

Customers may also manage certain cookies through browser settings or any available website privacy controls.

Browser controls may not apply to every category of data processing.

24. Contact Us About Privacy

If you have questions, concerns, or requests relating to this Privacy Policy, please contact us.

Brand Name: Storerolo

Company Name: Boli Technology (Shenzhen) Co., Ltd.

Registered Business Address:

Room 101, Building A, No. 10 Tengchang 2nd Road, Silian Community, Henggang Subdistrict, Longgang District, Shenzhen, Guangdong Province, China

Customer Support Email: [email protected]

Website: https://storerolo.com

Please provide sufficient information for us to understand and respond to your request.

Avoid including unnecessary sensitive personal information in your message.

Storerolo — Thoughtful Details for Every Home.

We aim to provide clear information about our privacy practices and handle customer data responsibly.