Shipping Policy

1. Introduction

Thank you for shopping at Storerolo.

At Storerolo, we aim to provide a clear and convenient online shopping experience, including transparent information about order processing, shipping charges, delivery times, and shipment-related concerns.

Our online store specializes in home décor and household accessories, including Decorative Bowls, Bowls, and Canisters.

We understand that many of these products may feature delicate materials, decorative finishes, or fragile components that require careful packaging and handling during transportation.

This Shipping Policy explains our shipping arrangements, estimated delivery timeframes, international shipping considerations, and procedures for addressing damaged, delayed, or missing shipments.

For shipping-related questions, please contact our customer support team at:

[email protected]

2. Shipping Destinations

Storerolo offers international shipping to eligible destinations supported by our fulfillment and logistics partners.

Shipping availability may vary depending on:

• The destination country or region.

• The delivery address provided at checkout.

• Product dimensions and weight.

• Carrier availability.

• Customs and import regulations.

• Local transportation restrictions.

• Applicable laws and shipping limitations.

While we aim to serve customers across different international markets, we may not be able to deliver to every country, region, or address.

Customers can confirm available shipping destinations during checkout.

If a destination is not supported, the website may prevent the customer from completing the order.

If an accepted order cannot be shipped, we will contact the customer and arrange an appropriate resolution, including a refund where necessary.

3. Shipping Rates

Our standard shipping charges are calculated according to the eligible order subtotal.

Order Subtotal	Standard Shipping Fee
$59.99 USD or more	Free Standard Shipping
Below $59.99 USD	$5.99 USD

The eligible order subtotal is calculated after applicable discounts and before shipping charges, unless otherwise stated at checkout.

These rates apply to eligible standard shipping services and destinations.

Any applicable additional charges for special delivery arrangements must be disclosed before the customer completes the purchase.

The shipping amount displayed at checkout will apply to the order, subject to applicable consumer protection requirements.

4. Free Shipping

Storerolo offers free standard shipping for eligible orders with a merchandise subtotal of $59.99 USD or more.

To qualify for free shipping:

• The order must meet the minimum eligible subtotal.

• The destination must be supported by our standard shipping service.

• The products must be eligible for the relevant shipping option.

• Any applicable promotional conditions must be satisfied.

Free shipping refers to the eligible standard delivery service.

It does not automatically include expedited shipping, import duties, customs fees, or other charges imposed by third parties.

Customers should review all applicable charges during checkout before completing an order.

5. Order Processing Time

Orders are generally processed within 1–2 business days after payment confirmation.

Order processing may include:

• Verifying payment authorization.

• Confirming order details.

• Checking product availability.

• Preparing merchandise for shipment.

• Inspecting product quantities and included components.

• Arranging protective packaging.

• Preparing shipping documentation.

• Scheduling carrier collection.

Business days generally exclude Saturdays, Sundays, and applicable public holidays.

Orders placed during weekends or holidays will normally begin processing on the next available business day.

Order processing time is separate from shipping transit time.

Processing may occasionally take longer because of inventory conditions, order verification, seasonal demand, or special packaging requirements.

6. Estimated Shipping Time

After an order has been processed and dispatched, standard shipping generally takes approximately 7–15 business days.

The estimated delivery timeframe is:

Shipping Stage	Estimated Time
Order Processing	1–2 Business Days
Standard Shipping Transit	7–15 Business Days
Estimated Total Delivery	8–17 Business Days

These timeframes are estimates rather than guaranteed delivery dates.

Actual delivery times may vary according to the destination, transportation conditions, customs procedures, and local delivery services.

Where applicable consumer protection laws establish specific delivery requirements, those legal requirements will take precedence.

7. Factors That May Affect Delivery

Delivery may occasionally be delayed by circumstances including:

• Severe weather conditions.

• Public holidays.

• Customs inspections.

• International transportation disruptions.

• High seasonal shipping volumes.

• Carrier operational delays.

• Remote delivery locations.

• Incorrect or incomplete addresses.

• Unexpected logistics restrictions.

• Payment or security verification.

• Circumstances beyond our reasonable control.

We aim to assist customers when significant shipping issues arise.

If your shipment exceeds the estimated delivery period, please contact us.

8. Shipping Confirmation

Once an order has been dispatched, customers will generally receive a shipping confirmation email when shipment notifications are available.

This email may include:

• Order number.

• Shipment information.

• Carrier details.

• Tracking number.

• Tracking link.

• Available delivery information.

Please ensure that your email address is entered correctly during checkout.

If you do not receive a shipping confirmation, please check your spam or junk folder before contacting customer support.

9. Order Tracking

Tracking information may become available after a package has been collected and registered by the shipping carrier.

Depending on the carrier, it may take some time before tracking updates appear.

Common tracking statuses include:

• Shipment information received.

• Package collected.

• In transit.

• Customs processing.

• Arrived at local delivery facility.

• Out for delivery.

• Delivered.

Tracking frequency and available details depend on the carrier and destination.

If your tracking information has not updated for an unusually long time, please contact:

[email protected]

Include your order number and tracking reference, where available.

10. Shipping of Decorative Bowls

Decorative Bowls may be made from materials such as:

• Ceramic.

• Glass.

• Stoneware.

• Porcelain.

• Metal.

• Resin.

• Other decorative materials.

Some products may feature delicate textures, finishes, or decorative details.

Depending on the item, packaging may include:

• Protective wrapping.

• Internal cushioning.

• Edge and corner protection.

• Individual item compartments.

• Sturdy outer cartons.

Upon delivery, we encourage customers to inspect decorative bowls for visible damage.

If a product arrives broken, chipped, cracked, or otherwise damaged, please contact us before using it.

11. Shipping of Bowls

Our Bowls collection may include single products or multi-piece sets.

Products may vary in size, material, weight, and packaging requirements.

Depending on the item, we may use protective packaging intended to reduce movement and direct contact between components during transportation.

For products sold as sets, customers should check that the correct number of pieces has been received.

If any item is missing, damaged, or incorrect, please contact our customer support team.

We will review the issue and provide appropriate assistance.

12. Shipping of Canisters

Canisters may include detachable lids, seals, handles, or decorative components.

Depending on the product, these components may require separate protection during transportation.

Packaging may include:

• Protective cushioning.

• Internal dividers.

• Wrapping for lids.

• Surface protection.

• Reinforced shipping cartons.

When your order arrives, please check that all components listed in the product description are included.

If a lid or another supplied component is missing or damaged, please contact us.

13. Fragile Product Packaging

We recognize that certain Storerolo products require careful handling.

Glass, ceramic, porcelain, and stoneware items may be vulnerable to damage from impact or improper transportation.

We aim to use packaging appropriate to the product's material, dimensions, and construction.

Protective materials may include:

• Foam cushioning.

• Protective paper.

• Bubble wrapping.

• Cardboard separators.

• Edge protection.

• Reinforced cartons.

• Additional internal packaging.

Packaging methods vary by product.

Although protective packaging is intended to reduce transportation damage, occasional damage may still occur.

If a product arrives damaged, please follow the procedures described in this policy.

14. Orders Containing Multiple Products

Orders containing several products may be shipped together or in separate packages.

Separate shipments may occur because of:

• Product size differences.

• Fragile packaging requirements.

• Different fulfillment locations.

• Inventory availability.

• Carrier handling limitations.

Customers may receive more than one tracking number.

Packages may also arrive on different dates.

If part of your order arrives before the remaining items, please check the available shipping confirmation details.

Contact us if you believe a package or product is missing.

15. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information during checkout.

Please verify:

• Recipient name.

• Street address.

• Apartment or building number.

• City.

• State or province.

• Postal code.

• Country or region.

• Contact telephone number, where required.

Incorrect or incomplete shipping information may cause delays or unsuccessful delivery attempts.

If you discover an address error after placing an order, please contact us promptly.

Email: [email protected]

We will review whether a correction can still be made.

Address changes may not be possible once the order has been dispatched.

16. Customs Duties and Import Taxes

International shipments may be subject to customs duties, import taxes, or other charges imposed by destination-country authorities.

These charges depend on local laws and the nature and value of the imported merchandise.

Unless otherwise disclosed during checkout, customers are generally responsible for applicable import duties and taxes where permitted by law.

Storerolo does not control customs assessments or clearance procedures.

Customers should review local import requirements before ordering.

Any taxes or duties collected through checkout should be reflected in the order summary.

We aim to provide applicable pricing and charge information in accordance with relevant disclosure requirements.

17. Delivery Attempts

Shipping carriers may attempt delivery according to their local procedures.

Depending on the shipping destination and service, a carrier may:

• Deliver directly to the recipient.

• Require a signature.

• Leave the package in an authorized location.

• Attempt delivery again.

• Hold the package for collection.

• Return an undeliverable package to the sender.

Customers should review available carrier notifications and follow appropriate collection or delivery instructions.

If a delivery problem occurs, please contact our customer support team.

18. Packages Marked as Delivered

If tracking information indicates that your package has been delivered but you cannot locate it, please:

1. Verify the shipping address.

2. Check the designated delivery location.

3. Ask household members or building staff, where appropriate.

4. Review the carrier's delivery notification.

5. Contact the shipping carrier for available delivery details.

6. Contact Storerolo if the package remains missing.

Please include your order number and tracking reference.

We will assist with reviewing the available shipment information.

A delivered tracking status does not automatically eliminate consumer rights concerning delivery under applicable law.

19. Lost Shipments

If your order appears to have been lost during transportation, please contact:

[email protected]

We may review:

• Tracking history.

• Carrier information.

• Delivery address details.

• Available proof of delivery.

• Relevant shipment investigation records.

If an order is confirmed lost before successful delivery, we will provide an appropriate remedy, which may include replacement or refund, in accordance with applicable law.

20. Damaged Shipments

We understand that fragile household accessories may occasionally be damaged during transportation.

If your order arrives damaged, please contact us as soon as reasonably possible.

Customer Support Email: [email protected]

Please provide:

• Your order number.

• The product name.

• A description of the damage.

• Clear photographs of the affected item.

• Photographs of the exterior packaging, where available.

• Photographs of broken or damaged components.

Please retain the original packaging while the issue is being reviewed, where reasonably possible.

Do not use broken glass, cracked ceramics, or other items that may present a safety risk.

Once we review the information, we will explain the available resolution.

Depending on the circumstances, this may include a replacement, refund, or another appropriate remedy under applicable law.

21. Incorrect or Missing Products

If you receive an incorrect item or believe that a product is missing from your order, please contact our support team.

Examples include:

• An incorrect Decorative Bowl.

• An incorrect Bowl variation.

• A different Canister model.

• An incorrect color or finish.

• Missing canister lids.

• Missing items from a set.

• Incorrect product quantities.

Please provide your order number and relevant photographs.

Some orders may be shipped in separate packages, so we may first verify whether additional items are still in transit.

If a fulfillment error is confirmed, we will provide an appropriate resolution.

22. Inspection Upon Delivery

We encourage customers to inspect products upon arrival.

Please check:

• Product identity.

• Product quantity.

• Color and finish.

• Visible damage.

• Missing components.

• Packaging condition.

• Correct items in multi-piece sets.

If you discover damage or an incorrect item, please contact our customer support team.

Prompt reporting can help us investigate transportation-related issues.

However, failure to inspect immediately does not eliminate statutory consumer rights.

23. Order Changes and Cancellations

If you need to modify or cancel an order, please contact us as soon as possible.

Email: [email protected]

Please include your order number and requested change.

We will review whether the order can still be modified.

Once an order has entered fulfillment or been dispatched, changes may no longer be possible through our standard process.

In such circumstances, our Return & Refund Policy or applicable statutory cancellation rights may apply.

24. Refused or Undeliverable Packages

Packages may be returned to the sender because of:

• Incorrect delivery information.

• Incomplete addresses.

• Repeated unsuccessful delivery attempts.

• Recipient refusal.

• Failure to collect the package.

• Customs clearance issues.

• Carrier restrictions.

If a package is returned, we will review the circumstances and explain the available options.

Additional shipping costs may apply where legally permitted and appropriately disclosed.

If the issue resulted from an error by Storerolo or its fulfillment partners, we will address it in accordance with applicable law.

25. Remote and Restricted Locations

Some destinations may have limited shipping availability.

Examples may include:

• Remote islands.

• Areas with limited carrier access.

• Locations affected by transportation restrictions.

• Destinations subject to legal or customs limitations.

• Addresses that cannot be serviced by available carriers.

Shipping availability will be determined through checkout or confirmed through our support team where necessary.

If an accepted order cannot be delivered, we will contact the customer and arrange an appropriate resolution, including a refund where required.

26. Holiday and Peak-Season Shipping

During busy shopping periods or public holidays, order processing and shipping times may be extended.

Possible causes include:

• Increased order volume.

• Reduced carrier availability.

• Customs processing delays.

• Seasonal logistics congestion.

• Public holiday closures.

• Unexpected transportation disruptions.

Customers placing time-sensitive orders should consider possible delays.

Estimated delivery dates are not guaranteed unless a specific delivery commitment is expressly provided.

27. Shipping Restrictions

Certain products may be subject to shipping restrictions because of:

• Product dimensions.

• Product weight.

• Fragility.

• Packaging requirements.

• Carrier limitations.

• Local import regulations.

• Destination restrictions.

We may be unable to fulfill orders where shipping cannot be arranged lawfully or reasonably.

If an accepted order cannot be fulfilled, we will provide an appropriate refund for the unfulfilled products.

28. Shipping Delays and Customer Support

If your order has not arrived within the estimated delivery period, please contact our support team.

Email: [email protected]

Please include:

• Your order number.

• Your full name.

• Your shipping destination.

• Your tracking reference, if available.

• A brief explanation of the issue.

We will review the available shipping information and assist with the next steps.

Mandatory consumer rights relating to late delivery or non-delivery remain unaffected.

29. Relationship to Our Return & Refund Policy

This Shipping Policy explains shipping charges, order processing, transportation, tracking, and delivery-related matters.

Returns, refunds, exchanges, and product-related claims are also governed by our Return & Refund Policy.

If an item arrives damaged or incorrect, please contact our support team before arranging a return.

We will provide the appropriate return instructions where applicable.

Do not send merchandise to our registered business address unless specifically instructed by customer support.

30. Contact Information

For questions about order processing, shipping fees, delivery estimates, tracking, damaged packages, or other shipping-related matters, please contact us.

Brand Name: Storerolo

Company Name: Boli Technology (Shenzhen) Co., Ltd.

Registered Business Address:

Room 101, Building A, No. 10 Tengchang 2nd Road, Silian Community, Henggang Subdistrict, Longgang District, Shenzhen, Guangdong Province, China

Customer Support Email: [email protected]

Website: https://storerolo.com

Important: The registered business address is provided for company identification. It should not automatically be considered a warehouse, shipment origin, customer pickup point, or return facility.

For return instructions, please contact our customer support team before shipping any items.

Storerolo — Thoughtful Details for Every Home.