Return Policy

1. Introduction

Thank you for shopping at Storerolo.

At Storerolo, we aim to provide a clear and convenient shopping experience for customers exploring decorative home accessories and practical household products.

Our online store specializes in Decorative Bowls, Bowls, and Canisters.

We understand that customers may occasionally need to return a product because of a change in preference, an incorrect selection, shipping damage, a product defect, or another concern.

This Return & Refund Policy explains our procedures for returns, refunds, exchanges, order cancellations, and product-related issues.

Please review this policy before placing an order.

For return or refund assistance, contact us at:

Email: [email protected]

2. Return Eligibility Period

Storerolo offers a 30-day voluntary return window for eligible products.

Customers may submit a return request within 30 calendar days after receiving their order.

To qualify for a standard voluntary return, the product must generally:

• Be unused and in its original condition.

• Be free from damage caused after delivery.

• Include all original accessories and components.

• Include any lids or matching pieces supplied with the product.

• Be returned in its original packaging or equally protective packaging.

• Show no significant signs of wear or use.

• Be accompanied by proof of purchase or a valid order number.

• Meet the applicable return deadline.

Products that do not meet these conditions may not qualify for a voluntary change-of-mind return.

These requirements do not restrict any mandatory consumer rights under applicable law.

3. How to Request a Return

To request a return, please contact our customer support team.

Email: [email protected]

Please include:

1. Your order number.

2. Your full name.

3. The email address used at checkout.

4. The product name or SKU.

5. The reason for your return.

6. A description of the product's condition.

7. Relevant photographs, where applicable.

After receiving your request, we will review the information and provide the next steps.

If your return is eligible, we will send the appropriate return instructions, including the designated return destination and any packaging requirements.

Please do not send merchandise back without first contacting us.

Unauthorized returns may result in delivery difficulties or processing delays.

4. Returns for Decorative Bowls

Decorative Bowls may be made from ceramic, glass, metal, stoneware, resin, wood, or other materials, depending on the product.

These items may have delicate finishes, decorative patterns, or fragile components.

To qualify for a standard voluntary return, Decorative Bowls must generally:

• Remain unused.

• Have no cracks or chips caused after delivery.

• Have no scratches or other damage caused after delivery.

• Include all original components.

• Retain their original decorative appearance.

• Be packaged securely for transportation.

Customers should verify product dimensions, colors, materials, and intended uses before placing an order.

Decorative items that have been damaged through improper handling after delivery may not qualify for a voluntary return.

Products that arrive damaged, defective, or materially different from their descriptions remain subject to applicable consumer protection rights.

5. Returns for Bowls

Our Bowls collection may include decorative bowls and products intended for specific household or serving functions.

To qualify for a voluntary return, eligible bowls must generally:

• Be unused.

• Be clean and in their original condition.

• Have no chips, cracks, or scratches caused after delivery.

• Include any supplied accessories.

• Be returned with suitable protective packaging.

Bowls that have been used for food preparation, serving, or other household purposes may not qualify for a standard change-of-mind return.

However, a product's use does not automatically remove statutory rights concerning defects or non-conformity.

Customers should review the individual product description for intended use and care instructions.

6. Returns for Canisters

Canisters may be supplied with lids, seals, decorative components, or matching accessories.

To qualify for a standard voluntary return, a canister must generally:

• Be unused.

• Remain in its original condition.

• Include its original lid, where supplied.

• Include any additional components.

• Have no damage caused after delivery.

• Retain its original surface finish.

• Be packed securely for return shipping.

Canisters used for food storage, household storage, or other purposes may not qualify for a voluntary change-of-mind return if they show signs of use.

Defective or misdescribed products remain subject to applicable statutory remedies.

7. Change-of-Mind Returns

We understand that customers may occasionally change their minds after purchasing home accessories.

Eligible unused products may be returned within the 30-day voluntary return window, subject to the conditions outlined in this policy.

Examples of change-of-mind reasons include:

• The product no longer matches your decorating plans.

• You prefer another color or finish.

• You ordered an unsuitable size.

• You selected the wrong style.

• You no longer need the item.

For eligible change-of-mind returns:

• The product must meet the voluntary return conditions.

• Customers are generally responsible for return shipping costs.

• Original shipping charges are generally non-refundable where legally permitted.

• Any additional return requirements will be communicated during the authorization process.

Mandatory statutory cancellation or withdrawal rights take precedence wherever applicable.

8. Products That May Not Qualify for Voluntary Returns

The following products may not qualify for voluntary returns, subject to applicable law:

• Used household bowls.

• Used storage canisters.

• Decorative bowls damaged after delivery.

• Products with missing essential components.

• Canisters returned without their supplied lids.

• Products damaged by improper cleaning.

• Items that have been substantially altered.

• Products returned outside the voluntary return window.

• Customized or personalized products, where applicable.

• Products clearly identified as final sale or non-returnable before purchase, where legally permitted.

These exclusions do not eliminate legal rights concerning faulty, damaged, misdescribed, or otherwise non-conforming goods.

9. Fragile Items and Return Packaging

Certain Storerolo products may be fragile, especially items made from glass, ceramic, porcelain, or stoneware.

Proper return packaging is important to reduce the risk of damage during transportation.

When preparing an approved return, customers should:

1. Use the original packaging where available.

2. Wrap fragile products individually.

3. Protect corners, rims, and edges.

4. Use suitable cushioning materials.

5. Prevent movement inside the shipping carton.

6. Secure lids and other detachable components.

7. Use a sturdy outer carton.

8. Follow any additional instructions supplied by customer support.

For customer-arranged voluntary returns, inadequate packaging that results in damage may affect eligibility for a full refund, subject to applicable law.

We recommend using a trackable shipping service and keeping proof of shipment.

10. Damaged Items on Arrival

We recognize that fragile household accessories may occasionally be damaged during transportation.

If your order arrives damaged, please contact us as soon as reasonably possible.

Email: [email protected]

Examples of shipping damage include:

• Cracked decorative bowls.

• Chipped bowl edges.

• Broken glass canisters.

• Damaged canister lids.

• Broken ceramic components.

• Cracked stoneware surfaces.

• Damaged decorative finishes.

• Other visible transportation damage.

When reporting damage, please provide:

• Your order number.

• The product name.

• A description of the damage.

• Clear photographs of the affected item.

• Photographs of the packaging, where available.

• Photographs of any broken or missing components.

Please retain the packaging while the issue is being reviewed, where reasonably possible.

Do not use products with sharp edges, broken glass, or other damage that may create a safety concern.

Once the issue is reviewed, we will provide an appropriate resolution consistent with applicable law.

Depending on the circumstances, this may include a replacement, refund, or another suitable remedy.

11. Defective Products

If you believe a product is defective, please contact us.

Examples may include:

• A canister lid that does not fit as described.

• A product with a structural defect.

• A bowl with an unexpected manufacturing flaw.

• Missing essential components.

• A product materially different from its published description.

• A container that does not perform a function expressly stated in the product listing.

Please provide a clear description and relevant photographs.

We may request additional information reasonably necessary to review the concern.

Confirmed defects will be addressed in accordance with our obligations under applicable consumer protection laws.

12. Incorrect Products Received

If you receive a product different from the one ordered, please contact our customer support team.

Examples include:

• An incorrect decorative bowl.

• An incorrect canister model.

• A different product color.

• The wrong size.

• An incorrect variation.

• An incorrect item from a multi-piece set.

Please include your order number and photographs of the received item.

If we confirm that the incorrect product was sent because of a fulfillment error, we will provide an appropriate resolution.

Where returning the incorrect item is reasonably required,  Storerolo will not be involved; Storerolo will cover the applicable reasonable return shipping cost.

Please wait for our return instructions before shipping the item.

13. Missing Items or Components

Some products may include multiple pieces or detachable accessories.

If your order arrives with missing items, please contact us.

Examples may include:

• Missing canister lids.

• Missing bowls from a set.

• Missing decorative components.

• Incorrect quantities.

• Missing items listed in the product description.

When reporting an issue, please provide:

• Your order number.

• The product name.

• A description of the missing component.

• Photographs of the package contents, where available.

Some orders may be shipped in separate packages.

We may first check whether additional shipments are still in transit.

If a fulfillment error is confirmed, we will arrange an appropriate remedy.

14. Product Color, Size, and Appearance

We aim to provide accurate product photographs and descriptions.

However, slight visual differences may occur because of:

• Screen settings.

• Photography lighting.

• Material characteristics.

• Manufacturing variations.

• Natural texture differences.

• Production batches.

Customers should review product dimensions and specifications before ordering.

Minor appearance differences that do not constitute a product defect or misdescription may be handled under our voluntary return conditions.

Material differences from the advertised product remain subject to applicable consumer rights.

15. Incorrect Product Selection

Customers are encouraged to verify product specifications before placing an order.

Important considerations may include:

• Product dimensions.

• Material composition.

• Finish and color.

• Intended use.

• Number of pieces included.

• Storage capacity.

• Care requirements.

• Food-contact suitability.

If you select an unsuitable product, you may request a voluntary return within the applicable return window.

The product must meet the stated eligibility requirements.

For such returns, customers are generally responsible for return shipping charges.

16. Return Shipping Costs

Responsibility for return shipping depends on the reason for the return.

Customer-Initiated Returns

For eligible change-of-mind returns, incorrect personal selections, or preference-related returns, customers are generally responsible for return shipping charges.

Damaged or Defective Products

Where an item is confirmed damaged on arrival, defective, or incorrectly supplied, Storerolo will cover reasonable required return shipping costs or provide another appropriate remedy.

Special Handling

Fragile or oversized items may require additional packaging or transportation arrangements.

For voluntary returns, applicable costs are generally the customer's responsibility where legally permitted.

We recommend contacting our support team before arranging return shipping.

17. Return Address

Customers must obtain the appropriate return instructions before sending merchandise back.

Return destinations may vary depending on the product, order, and fulfillment arrangements.

Once a return request has been approved, our customer support team will provide the relevant return destination and instructions.

Do not send returned products to our registered business address unless we expressly confirm it as an authorized return location.

For return assistance, contact:

[email protected]

18. Return Inspection

After an authorized return arrives, we may inspect the product to confirm its condition and return eligibility.

The inspection may include:

• Product identity.

• Surface condition.

• Signs of use.

• Completeness of components.

• Presence of lids and accessories.

• Packaging condition.

• Reported defects.

• Compliance with applicable return requirements.

If additional information is required, we may contact the customer.

Products that fail to meet the conditions for voluntary returns may not qualify for a full refund.

Mandatory consumer rights will be respected.

19. Refund Processing Time

Once an eligible return has been received and inspected, approved refunds will generally be initiated within 5–10 business days.

Refunds will normally be issued through the original payment method.

After we initiate a refund, the time required for the funds to appear may depend on:

• The customer's bank.

• The payment provider.

• The payment method.

• Financial institution processing schedules.

If applicable law requires a shorter refund timeframe, the legally required period will apply.

20. Refund Amounts

Refund amounts depend on the reason for the return and the circumstances of the transaction.

Voluntary Change-of-Mind Returns

For approved change-of-mind returns, the refund generally covers the amount paid for the eligible returned product.

Original shipping fees may be excluded where legally permitted.

Customers are generally responsible for return shipping costs.

Damaged, Defective, or Incorrect Products

Where a product is confirmed defective, damaged during fulfillment, or incorrectly supplied, customers may be entitled to a full refund or another appropriate remedy under applicable law.

Partial Order Returns

If only part of an order is returned, the refund generally applies to the eligible returned items.

Any applicable adjustments will be made according to the purchase conditions and legal requirements.

21. Exchanges and Replacements

If you would like to exchange a product, please contact our support team.

Exchange availability depends on:

• Product availability.

• Product condition.

• Reason for exchange.

• Shipping arrangements.

• Applicable return conditions.

• Relevant consumer protection rights.

For voluntary exchanges, customers may need to return the original eligible product and place a new order.

For confirmed defective, damaged, or incorrectly supplied items, we may arrange a suitable replacement.

If the requested replacement is unavailable, we will discuss another appropriate resolution.

22. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Email: [email protected]

Include your order number and cancellation request.

We will review the current processing status.

Orders that have already entered fulfillment or been dispatched may not be cancellable through our normal process.

Where applicable, customers may instead use the relevant return procedure or exercise statutory cancellation rights.

If an order is successfully canceled and payment has already been collected, we will arrange the appropriate refund.

23. Late or Missing Refunds

If you have received confirmation that a refund has been issued but have not received the funds, please:

1. Check the original payment account.

2. Allow for the payment provider's processing period.

3. Contact your bank or payment provider where appropriate.

4. Contact Storerolo if the refund remains unresolved.

Email: [email protected]

Please provide your order number and relevant refund information.

We will assist with checking the refund status available to us.

24. Refused or Undeliverable Orders

A package may be returned because of:

• An incorrect delivery address.

• Incomplete recipient information.

• Repeated failed delivery attempts.

• Recipient refusal.

• Failure to collect a package.

• Customs clearance difficulties.

• Carrier restrictions.

If a package is returned, we will review the circumstances and available options.

Additional delivery or return costs may apply where legally permitted and appropriately disclosed.

Where the issue results from an error by Storerolo or its fulfillment partners, we will provide an appropriate resolution in accordance with applicable law.

25. International Returns

International returns may involve additional transportation, customs, and packaging requirements.

Customers should contact Storerolo before arranging an international return.

Relevant considerations may include:

• International shipping fees.

• Customs documentation.

• Import or export procedures.

• Carrier restrictions.

• Protective packaging.

• Shipping timeframes.

• Local regulations.

For voluntary returns, customers are generally responsible for applicable return shipping costs unless otherwise required by law.

Where an item is defective, damaged, or incorrectly supplied, we will provide an appropriate remedy in accordance with applicable legal obligations.

26. Product Care and Damage After Delivery

Different household accessories require different cleaning and maintenance procedures.

Damage caused solely by improper cleaning, accidental impact, misuse, or unsuitable storage after delivery may not qualify for a voluntary return.

Examples may include:

• Scratches caused by abrasive cleaning tools.

• Cracks caused by accidental drops.

• Damage from unsuitable cleaning chemicals.

• Broken lids caused by improper handling.

• Damage resulting from use contrary to clear product instructions.

• Thermal damage caused by exposing unsuitable materials to high temperatures.

This does not limit statutory rights relating to defects, inadequate product instructions, or matters for which Storerolo is legally responsible.

27. Food-Contact and Product Suitability

Not every bowl or canister sold by Storerolo is intended for food contact or food storage.

Customers should confirm whether the selected item is identified as:

• Food-safe.

• Airtight.

• Dishwasher-safe.

• Microwave-safe.

• Oven-safe.

• Suitable for hot liquids.

• Appropriate for the intended type of storage.

Products intended exclusively for decoration should not be used for food-related purposes unless expressly indicated as suitable.

If the product does not match its advertised specifications, customers may be entitled to an appropriate remedy under applicable consumer protection laws.

28. Customer Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or limit rights that cannot legally be excluded.

Depending on the customer's country or region, additional rights may apply to:

• Defective merchandise.

• Damaged goods.

• Incorrectly supplied products.

• Items that do not match their descriptions.

• Products that fail to meet applicable quality requirements.

• Eligible distance-selling cancellations.

• Repairs, replacements, or refunds.

Where mandatory law provides greater rights than this voluntary return policy, those rights will prevail.

29. Contact Information

For questions about returns, refunds, exchanges, cancellations, damaged items, or other product-related concerns, please contact us.

Brand Name: Storerolo

Company Name: Boli Technology (Shenzhen) Co., Ltd.

Registered Business Address:

Room 101, Building A, No. 10 Tengchang 2nd Road, Silian Community, Henggang Subdistrict, Longgang District, Shenzhen, Guangdong Province, China

Customer Support Email: [email protected]

Website: https://storerolo.com

Important: The registered business address is provided for company identification and is not automatically an authorized return facility. Please contact our support team before sending any returned merchandise.

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