Terms & Conditions

1. Introduction

Welcome to Storerolo.

These Terms & Conditions ("Terms") govern your access to and use of the Storerolo website, including browsing our products, placing orders, making purchases, and interacting with our customer support services.

Storerolo is an online home décor and household accessories store specializing in Decorative Bowls, Bowls, and Canisters.

Our website is operated by Boli Technology (Shenzhen) Co., Ltd..

By accessing our website or purchasing products from Storerolo, you agree to comply with these Terms to the extent permitted by applicable law.

Please read these Terms carefully before using our services.

If you do not agree with these Terms, please discontinue using the relevant services.

Nothing in these Terms is intended to exclude or limit consumer rights that cannot legally be excluded.

2. Company Information

Storerolo is operated by the following company:

Brand Name: Storerolo

Company Name: Boli Technology (Shenzhen) Co., Ltd.

Registered Business Address:

Room 101, Building A, No. 10 Tengchang 2nd Road, Silian Community, Henggang Subdistrict, Longgang District, Shenzhen, Guangdong Province, China

Customer Support Email: [email protected]

Website: https://storerolo.com

The registered business address is provided for company identification. It should not automatically be considered a retail showroom, warehouse, customer pickup location, or merchandise return address.

3. Acceptance of Terms

By using our website, you acknowledge that these Terms have been made available to you.

These Terms apply to visitors, customers, and other users of the Storerolo online store, as relevant to their activities.

When placing an order, you may also be required to acknowledge additional policies or checkout conditions.

The following policies provide further information about our services:

  • Privacy Policy

  • Shipping Policy

  • Return & Refund Policy

  • Any applicable product-specific terms

If a provision of these Terms conflicts with mandatory consumer protection law, the applicable legal requirement will prevail.

4. Eligibility

You must have the legal capacity to enter into a purchase agreement under the laws applicable to you.

If you are under the age of majority in your jurisdiction, you should obtain the involvement or authorization of a parent or legal guardian where required.

You agree to provide accurate and complete information when using our website or placing an order.

We may decline transactions or restrict access when reasonably necessary to prevent fraud, address security concerns, or comply with applicable laws.

5. Our Product Collections

Storerolo offers a selection of home décor products and household accessories.

Our three main product categories are:

Decorative Bowls

Our Decorative Bowls collection includes accent pieces intended to complement different interior spaces.

These products may feature:

  • Sculptural shapes

  • Contemporary designs

  • Decorative textures

  • Distinctive finishes

  • Different materials and colors

  • Various dimensions

Decorative bowls may be intended primarily for visual display.

Unless specifically stated otherwise in the product description, customers should not assume that a decorative bowl is suitable for direct food contact.

Bowls

Our Bowls collection includes products with different household and decorative purposes.

Depending on the product, bowls may vary in:

  • Size

  • Material

  • Shape

  • Surface finish

  • Intended use

  • Cleaning requirements

  • Included quantities

Some bowls may be suitable for food-related purposes, while others may be intended for decoration only.

Customers should review the individual product specifications before using any item for serving or storing food.

Canisters

Our Canisters collection includes containers intended for various decorative and household storage applications.

Depending on the product, canisters may feature:

  • Removable lids

  • Different storage capacities

  • Various materials

  • Decorative finishes

  • Different shapes and sizes

  • Specific household storage functions

Not all canisters are designed to be airtight, food-safe, or suitable for storing liquids.

Customers should follow the intended uses and specifications stated on the relevant product pages.

6. Product Descriptions

We make reasonable efforts to provide accurate product information.

Product listings may include:

  • Product names

  • Descriptions

  • Photographs

  • Dimensions

  • Material information

  • Colors and finishes

  • Available variations

  • Included accessories

  • Intended uses

  • Cleaning and maintenance recommendations

  • Pricing and availability

We aim to correct material errors or omissions when identified.

If an error affects an existing purchase, we will provide an appropriate resolution under applicable law.

Customers are encouraged to contact us if they require clarification before purchasing.

7. Product Images and Appearance

Product photographs are intended to represent the merchandise offered for sale.

However, appearance may vary slightly because of:

  • Photography lighting

  • Screen brightness

  • Display settings

  • Material characteristics

  • Natural texture variations

  • Manufacturing tolerances

  • Production batch differences

Actual colors, patterns, and finishes may therefore differ slightly from their appearance on a screen.

Such variations do not remove customer rights where a product is materially different from its description or fails to meet applicable legal requirements.

8. Product Dimensions and Measurements

Customers should review product dimensions before purchasing.

Decorative Bowls, Bowls, and Canisters may vary in:

  • Height

  • Width

  • Diameter

  • Depth

  • Weight

  • Capacity

  • Number of pieces

Customers should verify whether a product is suitable for the intended display area, storage location, or household use.

If measurements or product compatibility are uncertain, please contact customer support before ordering.

9. Decorative Use and Food-Contact Safety

Some Storerolo products are intended for decorative purposes only.

A product should not be assumed to be suitable for direct food contact unless the relevant product listing expressly identifies it as appropriate for that purpose.

Customers should not assume that products are:

  • Food-safe

  • Airtight

  • Microwave-safe

  • Dishwasher-safe

  • Oven-safe

  • Suitable for boiling liquids

  • Suitable for prolonged water exposure

These characteristics depend on the individual product.

Customers must follow any care and safety instructions supplied with the item.

If you are uncertain about a product's intended use, please contact us before purchasing.

10. Product Handling and Safety

Some home accessories may be made from fragile materials, including glass, ceramic, porcelain, and stoneware.

Customers should handle such products with appropriate care.

We recommend:

  • Placing items on stable surfaces.

  • Avoiding accidental impacts.

  • Keeping fragile items away from unstable edges.

  • Following product-specific cleaning instructions.

  • Avoiding temperature changes unsuitable for the material.

  • Inspecting products for damage before use.

  • Keeping broken or sharp components away from children.

Products that are cracked, broken, or otherwise unsafe should not be used.

If an item arrives damaged, please contact our customer support team.

11. Product Availability

All products displayed on our website are subject to availability.

Availability may change due to:

  • Inventory updates

  • Order demand

  • Supplier availability

  • Fulfillment restrictions

  • Product discontinuation

If an item becomes unavailable after an order is placed, we will contact the customer and explain the available options.

Depending on the circumstances, these may include an alternative product offered for approval, cancellation, or refund.

We will not substitute a materially different product without appropriate customer agreement.

12. Pricing

Product prices are displayed on our website and may vary depending on the selected product or variation.

We reserve the right to update prices for future purchases.

Price changes will not automatically affect orders already accepted.

The final purchase amount will be displayed during checkout, including applicable shipping charges, taxes collected by us, and other disclosed fees.

Customers should review the total before completing an order.

13. Currency

Prices may be displayed in United States dollars (USD) or another currency supported by our online store.

If currency conversion is available, the amount charged may depend on the currency used during checkout and the relevant payment provider.

Additional conversion or international transaction fees may be charged by the customer's financial institution.

Storerolo does not control charges independently imposed by banks or card providers.

14. Order Placement and Acceptance

Placing an order constitutes an offer to purchase the selected merchandise under the applicable terms.

After an order is submitted, an automated confirmation may acknowledge that we have received it.

Where permitted by applicable law, an order is accepted when we confirm acceptance or otherwise begin fulfillment under our checkout process.

We may decline or cancel an order for legitimate reasons, including:

  • Product unavailability

  • Payment authorization failure

  • Suspected fraud

  • Material listing or pricing errors

  • Unsupported delivery destinations

  • Legal or regulatory restrictions

If an accepted order cannot be fulfilled, we will provide the refund or other remedy required by law.

15. Order Information

Customers are responsible for reviewing their order information before checkout.

Please verify:

  • Product name

  • Selected variation

  • Color

  • Quantity

  • Size

  • Billing address

  • Delivery address

  • Contact information

If you discover an error after placing an order, contact us promptly at [email protected].

We will review whether a correction is possible before the order is dispatched.

16. Payment Methods

Available payment methods are displayed during checkout.

Payments may be processed by Shopify or independent payment service providers.

By submitting payment information, you represent that you are authorized to use the selected payment method.

Payment providers may apply their own authentication, verification, and security requirements.

For your protection, please do not send full payment card numbers, passwords, or verification codes to our customer support email.

17. Payment Verification

Certain transactions may be subject to payment verification or fraud-prevention measures.

These measures may help detect:

  • Unauthorized transactions

  • Suspicious payment activity

  • Inaccurate billing information

  • Fraudulent orders

  • Other security concerns

Where additional verification is reasonably required, we may contact the customer.

Orders may be delayed or canceled if payment cannot be verified, subject to applicable law.

18. Shipping and Delivery

Storerolo offers shipping to eligible international destinations supported by our logistics partners.

Our standard shipping policy currently provides:

  • Free standard shipping for eligible orders of $59.99 USD or more.

  • $5.99 USD standard shipping for eligible orders below $59.99 USD.

  • Estimated order processing: 1–2 business days.

  • Estimated shipping transit: 7–15 business days.

  • Estimated total delivery: 8–17 business days.

These timeframes are estimates and are not guaranteed delivery dates.

Shipping availability and applicable charges are determined through checkout.

For complete details, please review our Shipping Policy.

19. Shipping Restrictions

Shipping availability may depend on:

  • Destination country or region

  • Carrier coverage

  • Product dimensions

  • Package weight

  • Fragile handling requirements

  • Customs restrictions

  • Applicable laws

Certain destinations may not be eligible for delivery.

If an accepted order cannot be shipped, we will communicate with the customer and arrange an appropriate resolution.

20. Shipping Address Accuracy

Customers must provide accurate and complete shipping information.

Incorrect or incomplete addresses may cause delays or unsuccessful delivery attempts.

If you need to request an address change, contact us as soon as possible.

Once a package has been dispatched, address modifications may not be possible.

Delivery responsibilities and the transfer of risk will be determined under applicable consumer protection and sale-of-goods laws.

21. Customs Duties and Import Taxes

International shipments may be subject to customs duties, import taxes, and other destination-specific charges.

Where these amounts are not collected during checkout, they may be assessed by the relevant authorities.

Responsibility for such charges will be determined according to the disclosures made during checkout and applicable law.

Customers should review relevant import requirements before completing their purchases.

22. Fragile Product Shipping

Certain Storerolo products may require protective packaging because of their materials or construction.

These products may include:

  • Glass decorative bowls

  • Ceramic household bowls

  • Porcelain accessories

  • Stoneware containers

  • Canisters with removable lids

We aim to use packaging appropriate to the nature of each product.

Although protective packaging is intended to reduce damage, occasional transportation-related damage may still occur.

Customers should inspect products upon delivery and contact us if damage is discovered.

23. Returns and Refunds

Storerolo offers a 30-day voluntary return window for eligible products, beginning on the date of receipt.

For standard change-of-mind returns, products must generally be:

  • Unused

  • In their original condition

  • Free from damage caused after delivery

  • Complete with supplied accessories

  • Appropriately packaged for return

Customers are generally responsible for shipping costs associated with eligible voluntary returns, where legally permitted.

Approved refunds are generally initiated within 5–10 business days after the eligible return has been received and inspected.

These provisions do not restrict statutory cancellation or consumer protection rights.

Please review our Return & Refund Policy for full details.

24. Damaged or Defective Products

If an item arrives damaged, defective, or materially different from its description, please contact us.

Examples may include:

  • Cracked decorative bowls

  • Broken ceramic items

  • Damaged canister lids

  • Missing components

  • Incorrect products

  • Defective household accessories

Please include your order number, a description of the issue, and relevant photographs where available.

We will review the information and provide an appropriate remedy in accordance with applicable law.

25. Exchanges and Replacements

Customers may contact us to request an exchange or replacement.

Availability depends on:

  • Product condition

  • Stock availability

  • Reason for the request

  • Shipping arrangements

  • Applicable return requirements

For voluntary exchanges, customers may need to return an eligible product and place a new order.

For damaged, defective, or incorrectly supplied items, we will provide an appropriate remedy consistent with applicable consumer protection laws.

26. Order Changes and Cancellations

If you wish to cancel or modify an order, contact us promptly.

Email: [email protected]

Please include your order number and requested change.

Once an order has entered fulfillment or been dispatched, cancellation through our standard process may no longer be available.

In such cases, the applicable return procedure or statutory cancellation rights may apply.

27. Product Care and Maintenance

Customers should follow the care instructions associated with each product.

Different materials may require different maintenance methods.

General care considerations may include:

  • Using appropriate cleaning products

  • Avoiding unsuitable abrasive tools

  • Handling fragile items carefully

  • Avoiding extreme temperatures where relevant

  • Preventing accidental impacts

  • Following material-specific washing instructions

  • Storing products in suitable conditions

Damage caused solely by misuse or inappropriate care after delivery may affect voluntary return eligibility.

This does not restrict rights concerning product defects, inadequate instructions, or other matters for which Storerolo is legally responsible.

28. Intellectual Property

Unless otherwise indicated, website content is owned by, licensed to, or otherwise used with permission by Storerolo or the relevant rights holders.

Such content may include:

  • Brand names and logos

  • Website text

  • Original product descriptions

  • Photographs

  • Graphics

  • Website layouts

  • Illustrations

  • Other protected materials

You may not reproduce, distribute, modify, or commercially exploit protected content without appropriate authorization or another lawful basis.

Nothing in these Terms transfers ownership of intellectual property rights to website visitors.

29. Permitted Website Use

You agree to use the website only for lawful purposes.

You must not:

  • Submit fraudulent orders.

  • Provide deliberately false information.

  • Attempt unauthorized access.

  • Interfere with website security.

  • Introduce malicious code.

  • Infringe third-party rights.

  • Impersonate another individual.

  • Use the website for unlawful activities.

  • Disrupt normal website operations.

  • Abuse customer support services.

We may take reasonable action to prevent or address misuse, subject to applicable law.

30. Customer Accounts

Where customer account functionality is available, users are responsible for taking reasonable measures to protect their account credentials.

You should:

  • Maintain accurate account information.

  • Keep passwords confidential.

  • Use appropriate security measures.

  • Avoid sharing login details.

  • Notify us of suspected unauthorized access.

We may restrict account access where reasonably necessary to protect security or address serious violations of these Terms.

31. Reviews and Customer Submissions

Where our website allows product reviews, comments, or other submissions, users should provide accurate and lawful content.

You agree not to submit material that:

  • Is knowingly false or misleading.

  • Violates applicable laws.

  • Infringes intellectual property rights.

  • Contains malicious code.

  • Reveals another person's private information without permission.

  • Contains spam or unrelated promotional content.

By submitting original content through a feature that is intended for public display, you grant Storerolo a non-exclusive license to use and display that content for purposes associated with operating the relevant feature, subject to applicable law.

You retain ownership of your original content.

We may moderate or remove submissions where reasonably necessary to enforce lawful content standards.

32. Third-Party Services

Storerolo may work with third-party providers to support:

  • Website hosting

  • E-commerce operations

  • Payment processing

  • Shipping and fulfillment

  • Customer service

  • Website analytics

  • Advertising

  • Fraud prevention

  • Technical maintenance

Independent providers may operate under their own terms and privacy policies.

Where appropriate, customers are encouraged to review those policies.

Nothing in this section excludes responsibilities that Storerolo cannot legally transfer or disclaim.

33. Shopify Platform

Our online store may be powered by Shopify.

Shopify provides technology supporting website operation, checkout, order management, and other e-commerce functions.

Additional applications and third-party services may also be used.

The purchase agreement for products offered by Storerolo is with the merchant identified in these Terms, unless expressly stated otherwise.

Shopify's own legal terms may apply to services provided directly by Shopify.

34. Privacy and Data Protection

Your use of our website may involve the collection and processing of personal information.

Our Privacy Policy explains:

  • Information collected

  • Purposes of processing

  • Payment and order information

  • Cookies and similar technologies

  • Third-party providers

  • Advertising and analytics

  • International data transfers

  • Privacy rights

  • Contact information for privacy requests

Please review our Privacy Policy for more information.

35. Advertising and Promotions

Storerolo may promote its products through advertising platforms and other marketing services.

Promotional offers may be subject to specific conditions, including:

  • Eligibility requirements

  • Validity periods

  • Minimum purchase amounts

  • Product restrictions

  • Geographic limitations

Any applicable restrictions should be disclosed with the promotion.

We may correct promotional errors and prevent fraudulent participation, subject to applicable law.

36. Promotional Codes

Discount codes and promotional offers, where available, may be subject to conditions such as:

  • Expiration dates

  • Eligible products

  • Minimum purchase thresholds

  • Geographic restrictions

  • Usage limitations

  • Restrictions on combining offers

Customers should review the conditions associated with each promotion before completing checkout.

37. Website Availability

We aim to maintain a functional and accessible website.

However, occasional interruptions may occur because of:

  • Website maintenance

  • Software updates

  • Hosting disruptions

  • Network problems

  • Security measures

  • Technical errors

  • Circumstances outside our reasonable control

We do not guarantee uninterrupted website availability.

Mandatory rights relating to services that fail to meet applicable legal requirements remain unaffected.

38. Accuracy of Website Information

We make reasonable efforts to keep our website information accurate and current.

Nevertheless, occasional errors may occur in:

  • Product descriptions

  • Product dimensions

  • Pricing

  • Availability

  • Images

  • Shipping information

  • Promotional details

Where a material error is identified, we will take appropriate steps to correct it.

If the error affects an existing purchase, we will provide an appropriate resolution under applicable law.

39. Disclaimer of Warranties

To the extent permitted by law, products and website services are provided subject to the express terms and applicable legal standards governing their supply.

We do not make additional warranties beyond those expressly provided or required by law.

Product suitability depends on the individual item's materials, intended use, specifications, and proper care.

Nothing in these Terms excludes or restricts statutory warranties, consumer guarantees, or other remedies that cannot legally be excluded.

40. Limitation of Liability

To the maximum extent permitted by applicable law, Storerolo will not be liable for losses arising solely from circumstances outside our reasonable control or from misuse that is not attributable to our acts, omissions, defective products, or legal responsibilities.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, we do not seek to exclude liability for:

  • Fraud or fraudulent misrepresentation.

  • Death or personal injury caused by negligence where exclusion is prohibited.

  • Mandatory product liability obligations.

  • Breach of non-excludable consumer guarantees.

  • Other liabilities that cannot legally be limited.

Any lawful limitation will be interpreted in accordance with applicable consumer protection requirements.

41. Indemnification

To the extent permitted by applicable law, users may be responsible for losses directly caused by their unlawful use of our website or intentional infringement of third-party rights.

Nothing in this section requires consumers to indemnify Storerolo for losses caused by our own negligence, defective products, legal violations, or other matters for which we are legally responsible.

This provision will apply only where lawful and reasonable.

42. Events Beyond Reasonable Control

Certain events beyond our reasonable control may affect our ability to operate the website or fulfill orders.

Such events may include:

  • Natural disasters

  • Severe weather

  • Transportation disruptions

  • Government restrictions

  • Public health emergencies

  • Labor disruptions

  • Customs delays

  • Major network failures

Where such circumstances affect an accepted order, we will make reasonable efforts to communicate with the customer.

Customer rights relating to cancellation, refunds, or non-delivery remain subject to applicable law.

43. Restriction or Termination of Access

We may restrict or terminate access to website services where reasonably necessary because of:

  • Fraudulent activity

  • Serious violations of these Terms

  • Unauthorized access attempts

  • Website security risks

  • Legal or regulatory requirements

  • Abuse of online services

Such action will be subject to applicable law.

Termination of website access does not automatically remove contractual rights or obligations associated with accepted orders.

44. Governing Law

These Terms are generally governed by the applicable laws of the People's Republic of China, subject to mandatory consumer protection, jurisdiction, and choice-of-law rules that apply in the customer's country or region.

Nothing in these Terms deprives customers of protections that cannot legally be waived.

Any dispute will be subject to the applicable legal and jurisdictional requirements.

45. Dispute Resolution

If you experience a problem with a purchase or another aspect of our services, please contact us first.

Email: [email protected]

Please include:

  • Your order number, where applicable.

  • The product or service involved.

  • A description of the issue.

  • Relevant supporting information.

We will make reasonable efforts to review the concern and communicate an appropriate response.

If the matter cannot be resolved directly, customers may pursue remedies available under applicable law, including relevant consumer protection processes or competent courts.

Nothing in these Terms requires customers to waive legally available remedies.

46. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be limited or disregarded to the extent required.

The remaining provisions will continue to apply where legally permissible.

This does not affect mandatory consumer rights.

47. No Waiver

Failure by Storerolo to immediately enforce a provision of these Terms does not necessarily constitute a waiver of that provision.

Any waiver must be lawful and applies only to the circumstances for which it is expressly given.

Nothing in this section limits consumer rights under applicable law.

48. Entire Agreement

These Terms, together with the applicable checkout information and referenced store policies, form part of the agreement governing purchases made through Storerolo.

Specific product information, accepted order terms, and mandatory statutory rights may also apply.

If a separate written agreement is lawfully entered into for a particular transaction, that agreement may govern the matters expressly covered by it.

Nothing in this section excludes rights or representations that cannot lawfully be excluded.

49. Contact Information

For questions regarding these Terms & Conditions, please contact us.

Brand Name: Storerolo

Company Name: Boli Technology (Shenzhen) Co., Ltd.

Registered Business Address:

Room 101, Building A, No. 10 Tengchang 2nd Road, Silian Community, Henggang Subdistrict, Longgang District, Shenzhen, Guangdong Province, China

Customer Support Email: [email protected]

Website: https://storerolo.com

For questions about our products, orders, shipping, returns, or after-sales support, please email:

[email protected]

Storerolo — Thoughtful Details for Every Home.